Resume

David R. Chaverri

David R. Chaverri

  • Digital Services Delivery
  • Technical Operations Management
  • Gameplay Feature Development
  • Open to Relocation

Core Qualifications

  • Multi-Team & Cross-Functional Leadership
  • Product Vision & Roadmap Governance
  • Complex Business-driven Initiatives
  • Dependency, Risk & Issue Management
  • Player Engagement Systems
  • Play Tools & Digital Platforms
  • Metrics & KPI Definition Ownership
  • Production Coordination & Collaboration

Relevant Skills

  • Front-End UX/UI Frameworks
  • Technical & Creative Workflows
  • Smartsheet, MS Office, Power BI
  • Jira / Confluence / ServiceNow
  • End-to-End Development Cycles
  • Agile / Scrum / Sprint Metodologies
  • Bilingual (ENG / ESP)

Professional Summary

Experienced Digital Product and Client Delivery Manager with a proven record of leading coordinated content delivery across globally distributed, cross-functional teams in fast-paced digital production environments. Expertise includes translating complex, business-driven initiatives into executable production strategies, actionable roadmap and milestone planning, delivery governance, KPI definition, process optimization, workflow standardization, and executive-level status and performance reporting within a production-driven pipeline.

Work Experience

Client Service Delivery Manager / Hewlett-Packard (HP) Inc.

Jul 2023 – Dec 2025 / Heredia, CR

  • Owned delivery plans for complex digital platforms, defining roadmaps, milestones, timelines, and release criteria aligned to business priorities.
  • Produced executive-level status reporting (progress, blockers, risk, KPI outcomes) to drive decision-making and prioritization.
  • Established delivery governance and operating cadence (weekly reviews, action tracking, escalation paths) to improve throughput and alignment.

Technology Expert / IBM/Kyndryl

Jan 2021 – Jun 2023 / Heredia, CR

  • Led delivery of large-scale, cross-functional service initiatives with strict SLA, schedule, and quality requirements
  • Defined process improvement, metrics tracking, and continuous optimization to improve delivery outcomes
  • Managed backlogs, prioritization, and documentation using Confluence, and ServiceNow

Technical Designer / Electronic Arts (EA)

Dec 2018 – Jan 2020 / Orlando, FL

  • Delivered a narrative-driven gameplay mode within the AAA development lifecycle
  • Introduced “Face of the Franchise: QB1”, coordinating end-to-end production across design, engineering, production, and QA

Gameplay Programmer / Telltale Games

Mar 2015 – Jan 2018 / San Rafael, CA

  • Developed gameplay systems for levels progression logic, loading mechanics, and environments flow
  • Integrated cinematics with UX/UI and combat mechanics, recognized by critics and players for fight sequences originality
  • Collaborated with designers, producers, artists, and QA to deliver on-time episodic content releases

Cinematic Artist / Telltale Games

Oct 2013 – Mar 2015 / San Rafael, CA

  • Directed cinematic sequences, managing scene pacing, camera language, lighting, and character performance
  • Collaborated with narrative, animation, and production teams to ensure emotional clarity and quality standards
  • Supported multiple episodic releases while adapting to tight schedules and production constraints

Education

New England Institute of Technology

Sep 2009 – Sep 2012 / Warwick, RI

  • Bachelor Computer Science
  • Concentration in Video Game Development and Simulation Technologies
  • Awarded “Best 3D Artist” of graduating class